Much has been said about how switching to Voice over Internet Protocol (VoIP) improves internal business communication and allows for greater employee mobility and flexibility. What is less commonly discussed is how that switch can improve a business’s ability to communicate with its customers and drastically improve the customer service experience. According to a recent …
4 Ways VolP Can Improve the Customer Service Experience Read More »
While employers may spend a fortune to retain the best employees, they won’t be able to keep a pool of talented workers with outdated technology. Companies with aging devices and infrastructure may face worker complaints about the tools of the trade not functioning properly or impeding on their productivity — one of the reasons why …
While the popularity of Voice over IP (VoIP) has exploded since the advent of the Internet, the technology does not come without its challenges. Implementing VoIP or upgrading current voice and data communications systems does not have to be a hassle if potential roadblocks are recognized before they escalate. Market research firm Technavio forecasts that …
Successfully Navigate These 5 Roadblocks to VolP Implementation Read More »
