As more and more businesses are adopting unified communications (UC) services to handle their data, voice, and other messaging needs, they are faced with a decision over whether or not to also make the jump to Session Initiation Protocol (SIP) trunking. It’s a question that arises naturally once the decision has been made to move …
Implementing SIP Trunking: Key Considerations For Business Read More »
As the cloud expands into a truly global solution, more and more businesses are making the switch from traditional on-premises telecom systems. Synergy Research Group recently compiled a report showing that the Unified Communications as a Service (UCaaS) market is growing at 16% annually, increasing yearly revenue to almost $4 billion. By 2018 they predict …
Improving Your Business: The Cloud and Business VolP Read More »
Much has been said about how switching to Voice over Internet Protocol (VoIP) improves internal business communication and allows for greater employee mobility and flexibility. What is less commonly discussed is how that switch can improve a business’s ability to communicate with its customers and drastically improve the customer service experience. According to a recent …
4 Ways VolP Can Improve the Customer Service Experience Read More »
It is fairly simple to determine whether or not a company needs a session border controller (SBC). The more reliant the business is on IP-based services (specifically Session Initiation Protocol, or SIP, trunking) for real-time communications, the more likely it requires an SBC. What isn’t so simple is deciding how best to implement the SBC. …
What Does an SBC Do, and How Should It Be Implemented? Read More »
Ethernet is a well established and proven bandwidth solution for transport in both wide area network (WAN) and local area network (LAN) deployments. Developed nearly half a century ago, it is both highly reliable and cost effective. While the computing applications of Ethernet are a modern development, the idea of ether dates back to 17th century France. Philosopher …
Cloud-based telephone systems, which have been around for the past decade, have mostly been the domain of small businesses. The bandwidth and reliability needs of large companies outpaced the capabilities hosted private branch exchange (PBX) systems could provide. In addition, scaling a cloud-based system to meet the needs of larger companies usually proved too expensive. Larger companies …
Telephone in the Cloud: Not Just a Small Business Solution Read More »
Unified communications (UC) has two main purposes: to provide employees with accessibility to an array of communications tools across a variety of devices using a single interface, and to incorporate that communication capability into existing processes and applications that can benefit from the access to information. By keeping both sides of this duality in mind, …
How to Deploy Unified Communications Successfully Read More »
The growth of data is changing the operational landscape for businesses of all sizes. Until recently, the advantages of big data have been the domain of big businesses with the staff and infrastructure to capitalize on it. But now, small and medium businesses (SMBs) and even startups can integrate big data into their operations and take advantage …
When operating a business, cost is always top of mind. As invoices, expense reports, telecommunications bills, and more pile up, expenses become increasingly hard to track. Whether overseeing a small or large business, managers should improve their processes for telecom expense management to reduce costs and boost efficiency. Here are five ways to optimize telecom …
While employers may spend a fortune to retain the best employees, they won’t be able to keep a pool of talented workers with outdated technology. Companies with aging devices and infrastructure may face worker complaints about the tools of the trade not functioning properly or impeding on their productivity — one of the reasons why …
