Employee Engagement: The Key to Contact Center Success
For companies that operate their own contact centers, employee engagement can mean the difference between success and failure. According to a 2016 Gallup report, engaged employees can result in: 41% lower absenteeism, between 24% and 59% less turnover (depending on the industry), 20% higher sales, 17% higher productivity, and 21% more profitability. These statistics paint …
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