Businesses aim to expand, but what happens when their infrastructure and IT systems can’t keep up? Not only will revenue likely peak sooner than expected, but the organization could come to a standstill that may affect future investment. It’s not just startups that have to look toward future growth. Medium and large organizations cannot settle …
Legacy Systems and Beyond: 5 Ways to Plan for Enterprise Growth Read More »
With emphasis on virtualization, big data, and other challenges that are causing headaches for some IT professionals, there is an emerging network architecture that could solve many of their problems. This architecture is called software-defined networking (SDN), and it could revolutionize how IT heads control their networks and manage their business needs. SDN is an up-and-coming architecture that …
Security is one of the biggest concerns IT administration faces when it comes to mobility. Maintaining adequate levels of security when devices are no longer operating within a controlled environment poses some unique challenges. Once BYOD is added into the mix, user privacy concerns further complicate the picture. Simply concentrating on data flow and app …
Enterprise Mobility Management: What Are the Main Components? Read More »
Although the private cloud has many of the same perks as the public cloud, one of these cloud types is quickly becoming the big favorite among IT heads. As cloud management costs balloon for many organizations, the private cloud could be a welcomed solution. Here are five ways private cloud platforms are surpassing public clouds …
5 Ways Private Cloud Platforms Are Overshadowing Public Clouds Read More »
Enterprises are increasingly adopting software-defined storage (SDS) and hyperconverged infrastructure (HCIS) to minimize their storage needs as IT costs increase. Since SDS is used as a way to pool various storage resources, including storage virtualization, it is a critical tool for IT managers to manage data storage. Users of data storage are storing more data …
4 Key Advantages of SDS Over Traditional Storage Read More »
As businesses seek to reduce their in-house IT costs, IT managers are increasingly looking to downsize their on-site data centers. With their high costs and security liabilities, servers and related devices are more likely to move to colocation data centers as a cost-cutting measure for global enterprises. Defined as outsourcing the location of servers, colocation …
5 Reasons Companies Are Investing in Colocation Data Centers Read More »
For companies that operate their own contact centers, employee engagement can mean the difference between success and failure. According to a 2016 Gallup report, engaged employees can result in: 41% lower absenteeism, between 24% and 59% less turnover (depending on the industry), 20% higher sales, 17% higher productivity, and 21% more profitability. These statistics paint …
Employee Engagement: The Key to Contact Center Success Read More »
Big data has made a big impact on the business landscape, but not as big an impact as it could. Despite the astonishing amount of data being generated and gathered for analysis, in the US, fewer than 60 percent of companies are routinely generating value or revenue from data. What accounts for this? In order to be …
When most people think of the kind of work performed by call center agents, they tend to imagine repetitive duties: answering routine, mundane questions and performing trivial tasks on behalf of customers. While this might have been reasonably accurate once upon a time, those days are long gone. The staggering pace of technological change that …
How Call Center Simulations Can Help With Hiring Read More »
